FAQ

3 days march

FAQ

This store was temporarily closed on July 7th to accommodate for participation in a local convention. It will reopen in late July / early August. Any pending orders were shipped out on July 9th or earlier. If you have any questions about your order, please contact me via email or the contact form with your order number. For shipping times, please see the information in this FAQ below.



Where do you ship from?
This shop ships from Sydney, Australia. I ship internationally!


Do products ship with tracking?
By default all international orders are shipped using economy air and therefore DO NOT COME WITH TRACKING. If you require tracking, please add the relevant product to your cart with your order.

Domestic parcel orders (i.e. washi tape) within Australia come with tracking by default.

How long will it take to receive my order?

Domestic orders within Australia should take within 2 - 5 business days, or 1 - 2 weeks.

International orders can take anywhere from 10 - 35 business days, or 2 - 7 weeks. As shipping times can vary greatly depending on your country, local postal service and custom clearance times, please allow a period of at least 35 business days from shipment date before flagging an order as possibly lost in transit. Select destination countries also take significantly longer to receive orders than others.

International orders placed with tracking generally have slightly faster shipping times. If you require even faster express shipping, please contact me directly for a separate quote and payment.

Please note that Big Cartel (through which this shop is run) does not supply shipping notification emails. You will only receive a shipping update if you apply tracking to your order, as that goes through another system.


When do you ship?
All orders will usually ship within one week, at the beginning of the week. I may miss one week if I am busy, but orders should ship biweekly at the latest unless otherwise stated elsewhere.

Items sold as a PREORDER will begin shipping on the date noted in the item description, and will be shipped in batches from that date. This means that depending on the number of preorders made ahead of your own, the shipping date for your own order may be one or two weeks out from the date listed in the item description.

If your order contains an item on preorder as well as others currently available, the order WILL NOT ship until all items are ready. If this is inconvenient, please make separate orders so that shipping may be calculated and charged separately.

I will always try to ship out all orders as fast as possible, but as I am only one person I appreciate your patience and understanding!


What is this store's return and exchange policy?
In the case where a shipped order contains incorrect goods or the fault is otherwise my own, I will do my best to offer exchanges, replacements (as long as stock is available) or a refund as appropriate. I unfortunately cannot accept returns/exchanges in any other instance (e.g. lost or stolen articles, damage during transit). Please note that refunds will incur a 20% service fee and are only available if a) the item has not been shipped, or b) the item is returned undamaged, and the item was not customised in any way. All return shipping fees are the responsibility of the customer.